Thank you for choosing HBN Medical (“we,” “us,” or “our”). This Delivery Policy outlines the terms and conditions regarding the delivery of products ordered through our website, https://hbnmedical.co.za (“Website”).
1. Delivery Area:
We offer nationwide delivery across South Africa. Please note that additional charges may apply for delivery to remote or outlying areas.
2. Delivery Times:
Delivery times may vary depending on your location and product availability. We strive to process and dispatch orders promptly. Once your order has been dispatched, you will receive a confirmation email with tracking information.
3. Delivery Charges:
Delivery charges are based on the size of your order and the delivery location. The rates will be calculated and presented to you during the checkout process. Please ensure that the delivery address provided is accurate, as any additional costs incurred due to inaccurate information will be the responsibility of the customer.
4. Payment and Clearance:
To initiate the delivery process, funds for your order must be cleared before dispatch. We accept various payment methods, and the available options will be presented during the checkout process. Once your payment has been successfully processed, we will proceed with the delivery of your order.
5. Delivery Process:
Order Confirmation: After placing your order, you will receive an order confirmation email.
Processing Time: We aim to process orders promptly. Processing times may vary, and you will be informed of the estimated dispatch date.
Dispatch: Once your order is ready for dispatch, you will receive a notification with tracking information.
Delivery: Our delivery partners will deliver the order to the address provided during the checkout process. Please ensure someone is available to receive the delivery during the estimated delivery window.
6. Tracking Your Order:
You can track the status of your order using the provided tracking information. If you have any concerns about the delivery of your order, please contact our customer service at info@hbnmedical.co.za.
7. Cancellation or Changes to Orders:
Once an order has been processed and dispatched, changes or cancellations may not be possible. Please contact us as soon as possible if you need to make any amendments to your order.
8. Contact Information:
If you have any questions or concerns about our Delivery Policy, please contact us at info@hbnmedical.co.za.
By placing an order through our Website, you agree to the terms of this Delivery Policy.